Digi PortServer TS 8 Setup Guide download pdf (Page 93)

PortServer TS 8/16 Troubleshooting

17-3

Symptom: Cannot Telnet to the PortServer TS 8/16

Introduction

Use the information provided in this discussion to troubleshoot network problems.

Assumptions

This discussion assumes that the PortServer TS 8/16 itself is working, that is, that it completes the

boot cycle.

Procedures

Things to Try See ...

Verify the IP address.

This procedure ensures that you

are using the right IP address to

Telnet to the PortServer TS 8/16.

"Verifying the PortServer TS 8/16 IP Address"

on page 17-8

Check for duplicate IP address.

This procedure ensures that two

devices are not using the same IP

address.

"Checking for Duplicate IP Addresses" on

page 17-10

See if you can ping the IP address.

If you can ping the address, but

cannot Telnet to it, you probably

have a firewall problem. See the

Firewall documentation for more

information.

"Pinging an IP Address" on page 17-11

Verify the network cabling.

"Verifying the Network Cabling" on page 17-

If you cannot resolve the problem,

contact Digi.

"Digi Contact Information" on page 17-16

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Digi PortServer TS 8 Setup Guide Page 93